Frequently Asked Questions at WaldenVirtual

A: No. One of the things that sets us apart is our free mail alert system. You will receive an e-mail alert whenever items arrive. The e-mail alert will include detail on the item such as sender and item type. When it is clear, we will also indicate if the item is a marketing piece, or an item that would be important to you such as a check, legal document, or tax form.

Our back office is free of charge and provides you with the ability to log in to your account on any device, from anywhere in the world. You will never have to waste the time calling your virtual office provider to know what is on hand. What sets us apart from other providers is that this back office control panel and e-mail alert system is free.

A: Mail is forwarded bi-weekly for our standard virtual office customers. If you require more frequent forwarding, we can set your plan up for weekly mail forwarding.

In addition, when a mail piece arrives you can reply to your e-mail alert and ask that the item be forwarded right away. In those cases, the item will be forwarded within 24 hours.

A: Yes, of course. We understand that there are still many merchants who do not wish to ship to other countries. In our case, our proximity to the Canadian border makes our location ideal for shipping of personal goods. In fact, we offer one-time pickup services when needed. If you have a one time item to ship, contact us to discuss your needs today. Call 1-888-541-0004.

Things get a little busy during the Christmas shopping season and we love the extra business from our one time shipment clients.

A: We accept virtually any form of payment. Heck, we have even been known to barter for services.

Our primary method of payment is via Visa, Mastercard, AmEx, or Discover. In addition, we accept checks (business or personal), money orders, PayPal, Google Checkout, and others. Contact us if you require a payment type that differs from those listed and we will be happy to work with you.

A: Yes. As long as we have your permission, we will combine items that are being shipped. This is especially important when it comes to items shipping to Canada or overseas. The savings can be enormous. There is no extra charge for repackaging of shipments as long as your items can be combined into the original package of one of your items.

A: Yes. Our office is located in a second ring suburb outside of the City of Buffalo. We are on one of the primary spoke roads coming out of Buffalo.

Since this is a commercial location, you will avoid the added surchage that many shipping companies and retailers will apply to an order that is going to a residential address.